Automate and sell more on Mercado Libre

Automate the Question and Answer section on your posts with a bot or connect multiple agents.

Improve the after-sales chat experience with Botmaker.

With over 74 millon users, Mercado Libre is one of the most widely used e-commerce platforms.

Main features

Connect Mercado Libre on Botmaker

  • Self-service channel integration in just 3 steps.
  • Automation of the Question and Answer section on your posts.
  • A bot or agents responding in real time on the after-sales chat.
  • Possibility to segment conversations by topic.
  • Chat forwarding to the appropriate team.
  • Filters, tags and much more for your conversations.


  • Automation of complete flows, campaigns, customer service, sales and help desk.
  • Optimization of time and resources.
  • Instant answers 24/7.
  • Creation of customized bots for every need through intents.
  • Proprietary artificial intelligence.
  • Connection to more than 20 text and voice channels.
  • Integration with other platforms, CRMs, payment systems, geolocation, delivery and tanslation.

Multiple agents

  • Multiple agents responding simultaneously.
  • Possibility to segment conversations by topic.
  • Chat forwarding to the appropriate team.
  • Filters, tags and much more for your conversations.
  • Visual alerts for conversation status
  • Centralization of agents and channels in a single place.
  • Possibility of hybrid operation.

Marketing engine

  • Creation of innovative and bot-optimized campaigns.
  • Bots customized through intents for each campaign.
  • Automatic record of new opportunities and leads
  • Tools for direct communication with the public of interest.
  • Everything centralized on our platform.


  • Full traffic monitoring, with service defense against DDoS attacks on the infrastructure.
  • Enablement of geolocation control and application-based defense against SQLi and XSS attacks.
  • Implementation of permission lists and IP blocking.
  • Compliance with the European law of data protection.
  • Global Google platform technology and infrastructure with custom security policy settings.

Metrics and analytics

  • Dashboard in real time with reports on the activity of your agents, sessions and conversations.
  • Report configurator with filters for customization.
  • Data connection with Business Intelligence solutions from the API or with specific downloads.
  • Ability to analyze the performance of your teams and the communication with your customers.

Artificial intelligence

  • Proprietary artificial intelligence engine with machine learning.
  • Cognitive language understanding, designed to understand Spanish and its idioms.
  • Interpretation of user intents through the use of text or voice.
  • Possibility of bot customization.


  • Through APIs with other Chat, CRM and Social Media platforms.
  • With payment systems , geolocation, delivery and translation.
  • Acceso through API.
  • Reports with Google Data Studio.
  • Access to BI and Data Warehouse.
  • Platforms such as Zoho connect, Salesforce and Zendesk.
Download the platform brochure here

Learn about Botmaker as implemented on The Market

The Market is a fictitious natural products store with a bot on Mercado Libre.

Ask questions about:
  • Product availability
  • Deliveries
  • After-sales service

What they say about us

Excellent experience with the platform

The bot is very dynamic and we can fuel it as much as we like. We love that we can segment our agents according to the needs of our users in different service queues.

The most intuitive and simple platform for building bots

Botmaker is a very powerful tool to create chatbots. Since I started working on this project, I have seen many platforms but none like this one. It is very easy to use and also allows the creation of the dialogue flow in a very intuitive and dynamic way. The language processing system is very good, and it is useful to extend the chatbot functionalities

Botmaker brings us closer to our customers

The ease of use and programming of the bot is extremely user-friendly. The tech support team, should you need it, is also excellent.

Besides Mercado Libre, Botmaker can connect to other text and voice channels. Thus, you can manage all your messages in a single and centralized way on our omnichannel conversational platform.