What is Botmaker?

Botmaker is a plataform to build and manage bots with artificial intelligence. Once you sign-up, start serving clients with chat on your website and the most popular messaging services like WhatsApp, Facebook Messenger and Twitter, among others.

Bots are commonly referred to as software programs that can automate conversations, understand natural language and respond or execute a business processes accordingly. For example, a bot can take orders, respond to frequent questions, provide customer support, share content and more. It’s often the case that bots are implemented as part of a larger sales or customer care team to create a hybrid experience where the bots execute some parts of the conversations and customer agents continue the flow seamlessly.

Why is this such a big opportunity for businesses?

Messaging is now the largest media channel in digital. People often prefer text or voice messages to communicate with businesses. Using bots, businesses can scale sales and customer care all along the user journey.

With Botmaker, businesses can now serve clients on messaging at scale, integrate operations with customer care teams and communicate effectively driving customer engagement.

Key features of the Botmaker Platform

Artificial Intelligence

Natural language processing with ability to convert users' intentions into business processes.

Live chat

Integrate a robust live chat solution with bots to serve clients with agent using hybrid solutions. Integrate with other chat, CRM and Social Media platforms as needed.

Connect with the most relevant channels

Both bots as well as live chat can be connected to WhatsApp for Business, Facebook Messenger, Websites, Mobile Apps, Skpe, Workplace by Facebook, MercadoLibre, SMS and more.

Voice-enabled bots

Integrate bots with voice on Google Assistant and phone support operations.

API

Use Botmaker's API to connect with other services, channel messaging to other platforms and use Artificial Intelligence on all incoming messages.

Bots ready to configure and use

Start using bots to answer FAQs, take orders, schedule appointments, capture leads and distribute content.

Built-in services already available

Weather, news, content, sports and other services already available for use acorss within bots.

Topics and semantics

Botmaker will allow you to understand, tag and respond using topics and semantic tress for analysis and reporting purposes.

Analytics and reporting

Dashboard in real time, read-to-use reporting and custom reporting available.