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Artificial Intelligence

We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can complement with third party AI tools.

Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors.

Channels

Connect bots and thousands of live chat agents

Serve your customers on WhatsApp. We are a certified BSP WhatsApp Solution Provider.

Instagram

Automate comments your on profile with help from bots. Connect multiple live agents to manage conversations on your social networks.

Facebook

Automate comments your on profile with help from bots. Connect multiple live agents to manage conversations on your social networks.

Instagram Direct Messaging

Welcome to Conversational Commerce on Instagram. Connect live chat agents and bots to Instagram Direct.

Messenger

Chat with users on Facebook Messenger. We are one of the largest Facebook Marketing Partners (FMP) for messaging.

Twitter

Automate comments on Tweets. Serve your customers on Twitter with Direct Messages. Connect bots and live agents.

Website Chat

Put a webchat on your site. Customize it. Convert visits into sales, leads and more.

Mobile App

Integrate live chat and bots on your mobile iOS and Android apps with our toolset.

Amazon Alexa

Create voice-enabled bots to publish and manage Alexa skills. This is the easiest and most complete way to do it.

Phone

Build voice bots for incoming and outgoing phone calls. Automate phone for everything. Transfer calls to live agents. Connect them to your PBX.

Google Workspace

Manage Gmail and tickets across agents and bots.

Google RCS

Send notifications and manage conversations with rich text with multi-media messages.

Google Assistant

Create voice-enabled bots for Google Assistant. It sycns with Google Actions and works on GA enabled speakers, phones and devices.

Workplace by Facebook

Build and publish bots on Facebook Workplace for internal teams, HR operations and team collaboration.

Mercado Libre

Automate Q&A from users on one of the largest E-commerce platforms in the world. Respond faster and convert more sales.

SMS

Connect bots and live agents to the most universal mobile text channel. Send notifications and manage conversations.

Skype

Set-up bots on one of the most popular voice and chat platforms.

Slack

Optimize workflow and tasks with bots for Slack.

Build bots for Telegram, send messages and content to users turning them into conversations. Publish and send media files.

Integrate other platforms

Use the Botmaker API to integrate your platforms of choice for one or several functions like CRM, live chat, reporting, specific AI processing, pipeline management and more.

We can help you build and integrate for custom projects. Contact us to discuss your project needs.

Dashboard and Analytics

Real time reporting from several dashboards on the platform.

Use dashboards to manage users, sessions, agents and your specific needs.

Easily integrate your data with your preferred reporting package using APIs or downloading data.

Use information directly from the platform to optimize your bots and team’s performance.

Marketing Engine

Connect your sales and lead generation initiatives with Botmaker. Trigger new conversations with prospects and customers using messaging tools on WhatsApp, SMS, social networks and voice channels.

Access conversations from all channels in one place. Use it on desktop as well as mobile with the Botmaker Mobile App.

Automation is the key to running an efficient marketing operation. Plan conversation flows and decision trees using the Marketing Engine features in Botmaker.

Our services

Live chat | Bots