Boti is a generalist bot that answers queries about the City´s services, procedures, and events. This means that, unlike a bot with a specific goal, it generates all kind of responses with a varied offer of content, since it is in the open domain.
In addition to allowing the user to interact freely, it processes its messages and provides them with answers to their questions through the use of Artificial Intelligence systems on the Botmaker platform.
Another great advantage is its transactional feature by interacting with external systems to return a specific response; in this case, about services available in government areas and in external entities, such as weather, parking spaces, or available bicycles, through geolocation. This is possible since the Botmaler platform enables an extensive integration with an easy-to-implement infraestructure.
It is also informative because its contents are in line with the current situation of the City, constantly adapting to changes and news.