The Botmaker Platform

Live chat | Bots

Deliver great customer service with our live chat tools for multiple agents. Build and integrate with our Chat, CRM and Social Media tools using our APIs.

Run the model that best fits your needs: 100% bots, 100% live-chat or a hybrid solution to maximze results.

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Artificial Intelligence

Artificial Intelligence

We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can complement with third party AI tools.

Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors.

Channels

Connect bots and thousands of live chat agents

WhatsApp

WhatsApp

Serve your customers on WhatsApp. We are a certified BSP WhatsApp Solution Provider.

Instagram

Instagram

Automate comments your on profile with help from bots. Connect multiple live agents to manage conversations on your social networks.

Facebook

Facebook

Automate comments your on profile with help from bots. Connect multiple live agents to manage conversations on your social networks.

Instagram Direct Messaging

Instagram Direct Messaging

Welcome to Conversational Commerce on Instagram. Connect live chat agents and bots to Instagram Direct.

Messenger

Messenger

Chat with users on Facebook Messenger. We are one of the largest Facebook Marketing Partners (FMP) for messaging.

Twitter

Twitter

Automate comments on Tweets. Serve your customers on Twitter with Direct Messages. Connect bots and live agents.

Website Chat

Website Chat

Put a webchat on your site. Customize it. Convert visits into sales, leads and more.

Mobile App

Mobile App

Integrate live chat and bots on your mobile iOS and Android apps with our toolset.

Amazon Alexa

Amazon Alexa

Create voice-enabled bots to publish and manage Alexa skills. This is the easiest and most complete way to do it.

Phone

Phone

Build voice bots for incoming and outgoing phone calls. Automate phone for everything. Transfer calls to live agents. Connect them to your PBX.

Google Workspace

Google Workspace

Manage Gmail and tickets across agents and bots.

Google RCS

Google RCS

Send notifications and manage conversations with rich text with multi-media messages.

Google Assistant

Google Assistant

Create voice-enabled bots for Google Assistant. It sycns with Google Actions and works on GA enabled speakers, phones and devices.

Workplace by Facebook

Workplace by Facebook

Build and publish bots on Facebook Workplace for internal teams, HR operations and team collaboration.

Mercado Libre

Mercado Libre

Automate Q&A from users on one of the largest E-commerce platforms in the world. Respond faster and convert more sales.

SMS

SMS

Connect bots and live agents to the most universal mobile text channel. Send notifications and manage conversations.

Skype

Skype

Set-up bots on one of the most popular voice and chat platforms.

Slack

Slack

Optimize workflow and tasks with bots for Slack.

Telegram

Telegram

Build bots for Telegram, send messages and content to users turning them into conversations. Publish and send media files.

Integrate other platforms

Dashboard and Analytics

Real time reporting from several dashboards on the platform.

Use dashboards to manage users, sessions, agents and your specific needs.

Easily integrate your data with your preferred reporting package using APIs or downloading data.

Use information directly from the platform to optimize your bots and team’s performance.

Marketing Engine

Connect your sales and lead generation initiatives with Botmaker. Trigger new conversations with prospects and customers using messaging tools on WhatsApp, SMS, social networks and voice channels.

Access conversations from all channels in one place. Use it on desktop as well as mobile with the Botmaker Mobile App.

Automation is the key to running an efficient marketing operation. Plan conversation flows and decision trees using the Marketing Engine features in Botmaker.